Customer Service Representative

Who You Are 

Our customer service representatives are the backbone of our team! Without you, we wouldn’t have any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love to help customers and leave them feeling confident that we will get them taken care of!  

Essential Job Functions 

• Call customers from prior day for quality check
• Call maintenance customers and schedule visits
• Call on customer list to offer promotions
• Follow up on reviews positive and negative
• General inbound customer service 
   

Essential Job Requirements 

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Qualifications 

• High School Diploma or GED Equivalent 
• 2+ years of proven success in a customer service role
• Inbound and outbound call volume experience 
• Comfortable with selling our services over the phone
• Exceptional communication/interpersonal skills
• Ability to exercise independent judgment and make appropriate decisions 
• Ability to organize and manage multiple tasks accurately
• Commitment to company values
• Basic computer skills
• Reliable & punctual attendance
• Fluent ability to speak, read, and write in the English language  

Preferred Qualifications 

Service Titan experience 
HVAC, Plumbing, or Electrical experience  
Sales experience  
 

Compensation & Hours 

Pay: Hourly 
Days: Monday - Friday  
Hours: 8:00am – 5:00pm and 9:00 am - 6:00pm 
Location: In-office  
 

Benefits 

Medical, Prescription, Dental, Vision Insurance 
Disability and Term Life Insurance 
Matching 401(k) 
Paid Holidays 
Paid Time Off (PTO) 
 

Candidates must successfully pass a drug test and background check. 

If we sound like a company you want a long-term career with, apply today! 

We are an Equal Employment Opportunity Employer