Seeking a detail-oriented and organized Accounts Receivable Specialist to support the Membership Department. This role is responsible for managing membership billing, resolving failed and unattempted payments, reducing accounts receivable balances, and helping retain customers through proactive communication.

Key Responsibilities

Accounts Receivable Management
• Monitor membership accounts for failed and unattempted payments
• Contact customers regarding past due balances
• Collect payments via phone, email, and text communication
• Process payments and update customer accounts
• Maintain accurate account notes and documentation
• Work AR aging reports and prioritize collections

Membership Billing Support
• Review recurring billing activity
• Identify billing errors or payment issues
• Assist with payment method updates
• Coordinate with accounting on discrepancies
• Help maintain clean membership AR balances

Customer Retention Support
• Contact customers before cancellation for payment issues
• Offer solutions to keep memberships active
• Assist with reactivations when possible
• Escalate cancellation risks to management when needed

Administrative Duties
• Maintain tracking spreadsheets and reports
• Document daily productivity metrics
• Follow department SOPs
• Assist with special AR cleanup projects
• Support department goals related to AR reduction and retention

Required Skills
• Strong attention to detail
• Professional phone and written communication skills
• Ability to handle difficult conversations professionally
• Strong organization skills
• Basic Excel skills
• Ability to multitask and meet deadlines
• Problem solving mindset