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Job Description:

We are seeking a detail-oriented and customer-focused Accounts Receivable Specialist to join our team. This position will play a key role in managing and processing customer payments, handling membership inquiries, and assisting with collections. The ideal candidate will have strong communication skills, a customer-first mentality, and experience in accounts receivable and collections.

Key Responsibilities:

1. Customer Membership Support:
• Assist customers with inquiries related to their memberships, ensuring a positive experience.
• Provide guidance on membership terms, renewal processes, and benefits.
• Ensure all membership information is accurately updated in the system.
2. Collections:
• Manage overdue accounts and follow up with customers to facilitate timely payments.
• Negotiate payment plans with customers when necessary to resolve outstanding balances.
• Work closely with the collections team to escalate issues when appropriate.
3. Payment Processing:
• Process payments, including credit card transactions, checks, and online payments, ensuring timely posting to customer accounts.
• Reconcile payment discrepancies and resolve issues promptly.
• Maintain accurate records of payment history for each customer account.
4. Customer Service:
• Provide excellent customer service by addressing payment inquiries, disputes, and concerns.
• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Collaborate with other departments to resolve issues related to accounts and customer service.
5. Reporting and Documentation:
• Generate and review accounts receivable reports to ensure accuracy and follow up on aged receivables.
• Maintain accurate records and documentation for all transactions.

Skills and Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree in finance, accounting, or a related field preferred.
• 2+ years of experience in accounts receivable, customer service, or a related field.
• Strong communication and interpersonal skills, with the ability to work effectively with customers.
• Proficient in Microsoft Office (Excel, Word, Outlook) and familiar with accounting software.
• Ability to handle sensitive customer information and maintain confidentiality.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines.
• Strong attention to detail and problem-solving abilities.

Why A #1 Air:

A #1 Air an Equal Opportunity Employer

For over 30 years, A#1 Air has been the leading and most trusted air conditioning and heating service provider in the Dallas-Fort Worth Metroplex. This has resulted in a customer base of 85,000 that increases by the day! We are now a proven provider for plumbing & electrical services as well.  A# 1 Air's reputation for quality workmanship, excellent service, and dedication to our customers and employees has placed us in the top ten Best Companies to work in Texas 3 years in a row!

Job Type - Full-Time

Hourly Range - $16 /hr to $18/hr depending on experience