A Number 1 Air is seeking a qualified dispatcher to fill the pm position.
An HVAC/Electrical/Plumbing dispatcher assigns/plans, schedules, and routes service requests for our business.
Job Summary:
The Dispatch Coordinator is an integral part of the organization, scheduling and dispatching workers, work crews, equipment, and service vehicles to appropriate locations according to provided customer information. This is a full-time position and reports to the Dispatch Manager.
Job Responsibilities:
- Ability to speak professionally and courteously to customers and fellow team
- Ability to manage difficult or emotional customer situations in a stressful, fast paced environment.
- Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Maintain knowledge of all field technician whereabouts and well-being throughout the day.
- Respond promptly to customer service requests and assist with all customers’ questions and concerns.
- Work well in group problem solving situations, while contributing to building a positive team spirit.
- Requires good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated, or angry.
- Ability to learn quickly so they can acquire product/service knowledge to answer customers’ questions accurately.
- Flexibility is required; at any time may be asked to change or extend scheduled work hours according to the departments’ needs.
- Understanding, summer is the busiest time of the year and scheduling changes will be handled, if any, on a very limited basis at the discretion of senior management.
Job Qualifications:
- High School Diploma or Equivalent
- 1-2 years’ experience trade specific HVAC/Plumbing/Electrical *preferred but not required
- Understand business software – service titan
- Computer skills/Typing
Why A #1 Air:
A #1 Air an Equal Opportunity Employer
For over 30 years, A#1 Air has been the leading and most trusted air conditioning and heating service provider in Dallas, Fort Worth Metroplex. This has resulted in a customer base of 85,000 that increases by the day! We are now a proven provider for plumbing, & electric services as well. A# 1 Air's reputation for quality workmanship, excellent service, and dedication to our customers and employees has placed us in the top ten Best Companies to work in Texas 3 years in a row!
Job Type – Full Time
Hourly Range - $18-$20 Depending on experience
Ability to commute/relocate:
- Location: Reliably commute or planning to relocate before starting work (Required)
Experience:
- 1-2 years trade specific preferred but not required
Work Location: